FAQ

  1. DO I NEED TO REGISTER FOR A PURCHASE? Customers have the possibility to checkout without creating an account.
  2. HOW CAN I DO A PURCHASE? In order to do a purchase, you must take the following steps:
    1. Product selection – Look for the desired products on SHOP menu or searching through search boxes or widgets
    2. Quantity – Define the quantities for the desired product and click on “Add”. This way, you are adding the products you want to the “shopping cart”.
    3. Shopping cart – As soon as you have added to the shopping cart all the products you want, click on “View Cart”.
    4. Product Revision – Please review the products and the quantities selected. If you wish to change the quantity of any product or even to remove it, do it by using the box “X button” and the button “Update Cart” in order to update the new quantity of the product.
    5. Method of payment – You can checkout direct with pay pal or click Proceed to Checkout, there you select method of payment: Pay pal or Direct bank transfer.
    6. Billing address – dd you billing address and if necessary also shipping address (if different s billing address)
    7. Your order – Last summary of your order. You may leave a note, if need be, and click on “Place order”. A new window will open up so you can make the payment by the selected method.
    8. Order concluded! You will receive an e-mail message with the summary of the order, as well as its status whenever this changes. You may also consult the order (or previous ones) on your user account (menu “LOGIN” – “User account” -“Information on the order”).
  3. DOES THE PRICE INCLUDE VAT (Valued Added Tax)?
    No. To the price shown VAT will added according to the current rate in force. To orders sent within the European Union VAT is added; to the others no.
  4. HOW DO I KNOW A PRODUCT IS AVAILABLE? By a text above the order button on a product page, which can be coloured: Green, if in stock; Red, if out of stock.
  5. ARE THERE HANDLING AND SHIPPING CHARGES? Yes. They depend on the total weight of the order, on the country of destination and on the carrier chosen.
  6. HOW DO I KNOW WHETHER OR NOT THE ORDER WAS PROCESSED CORRECTLY? After you finalise the order, there appears a page confirming the order was placed successfully. The confirmation of the order is also sent to your e-mail address. If you find your order in any of these places, that means it was processed correctly.
  7. HOW CAN I CANCEL AN ORDER? Send an e-mail message to [email protected] and request the cancellation, by indicating the number of the order, the name on the order and the total value of the order.
  8. WILL I RECEIVE INVOICE AND RECEIPT? Yes. With the order are always attached Invoice and Receipt.
  9. WHAT IS THE DEADLINE FOR THE DELIVERY OF AN ORDER? Except for exceptional and specific circumstances, all orders are expedited (dispatched) no later than the 2 working days after the receipt of the order. In case we are out of stock, the system will not allow the fill out of the order. However, if the system should fail and the order is processed, the client will be notified by e-mail or telephone of the foreseen date of delivery.
  10. CAN I RETURN AN ORDER? Yes. The client has 14 calendar days (14 consecutive days), from the date of reception of the order, in which to cancel the contract and return the article, under the following conditions: Will only be accepted returns of articles worth at least 25 USD ; otherwise, they will be refused and sent back. The returned articles must be in perfect condition, closed inside the original package, with the complete number of units, as well as the Invoice. The restitution of the sums paid will only done after the reception, at our premises, of the articles and after the verification of the condition they are in. Returns with origin in fault imputable to the Catholic Pilgrimages are not subject to the minimum value of the articles in question and will be fully credited and the handling and mailing costs incurred in the return will paid by the Shrine.
  11. HOW CAN I ASK ANOTHER QUESTION BESIDES THE ONES ON THIS LIST? For further information, please contact us through e-mail: [email protected]